How Renting Works
Renting works easily.
Right now renting is only available on the Big Island of Hawaii. We will be expanding to the other islands when possible.
Set up an account-
- Browse the catalog, choose toys you want to rent, how m,any weeks you want to rent (1,2 or 4), then check out and pay.
- You'll need to choose a delivery date. At this time we only deliver and pick up on weekends, and there is a delivery fee according to mileage.
- On delivery day we request the renter check the items to be sure they are complete and ready for fun while our team member is there. That way we know you are satisfied and all is well.
- On pick-up day we expect the items to be clean and in working order. If there is a problem, such as a missing piece, we will work with you and allow you an extra day to find it.
- If something gets broken we will charge a small fee depending on what is broken and how badly broken. We consider ourselves to be fair in this transaction. We WANT to keep you as a customer!
- If for some reason the toys can NOT be picked up on pick-up day we will charge an additional $2.00 late fee each day until the toys are returned, and an additional $10.00 pick up fee. Exceptions may occur.
If you would like additional time, and no one has it on reserve, just let us know how much longer and we will add it to your account.
No refunds are given on rental items.
NON -returnable items:
SEE OUR RENTAL POLICY BELOW and at the link for printing. https://rent-a-toy.myshopify.com/admin/pages/256123078
Rent A Toy And Baby Needs' RENTAL POLICY
Rent A Toy and Baby Needs (RATABN) requires a one week minimum rental charge per order. If you require rental items for 5 days you will be assessed the weekly rate. Additional day charges apply after the 7th day and before the 14th day. Special long term rates may apply, contact us.
There is a delivery charge for rental items that are delivered by RATABN. Delivery rates may increase depending on location and quantity/size of rental items. Hawaii Island has a 4.167% sales tax that is applied to all orders.
RATABN Baby does deliver to the east side of the island mainly. Please inquire as far as your specific location. We deliver to condos/hotels/private residence and the Hilo International Airport (for carseats). When requesting your rental please include specific delivery instructions, as well as contact information for the location/property manager, to ensure prompt and efficient delivery of products. Most products are available for pick up at physical locations. Please make sure that arrangements are confirmed as the products are brought over from a storage facility/store hours vary.
Other Important Information:
RATABN (Rentatoyandbabyneeds) will charge 50% of the total rental charge for those rentals cancelled within 48 hours. Rentals cancelled within 24 hours of delivery will be assessed an additional charge plus the 50% of the rental. When a rental is booked, RATABN charges a rental deposit via credit card provided by the customer. That credit card will be used for the final charge unless other payment is specified. Pictures of rental items may not be the exact item that you will receive and depends on availability. Special requests will be considered but cannot be guaranteed. Products and prices may vary and RATABN has the right to adjust/change prices at any time. By receiving rental items you are agreeing that all items are in excellent condition and agree that all items will be returned in the same condition. As a renter you are also agreeing that if items are damaged/soiled/broken there may be additional charges/fee assessed to you as the renter. As a renter/any party associated with the products delivered, you are also agreeing that RATABNor the staff/business/entity is not liable and not responsible for any harm/injury caused by the use of the products. All products are to be used as directed. However, if there are any questions on the use of the products please request information/brochures of those items from RATABN. Renters are to inspect all items at the time of pick up/delivery and by accepting the items, you are agreeing that they are in satisfactory condition/safe/undamaged. While rental items are in your possession you are liable for those items. By confirming your rental and accepting the items you are agreeing to all of the above terms. RATABN has the right to refuse rental to any persons or location at its sole discretion.
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